Does What I Do Work for You?
From Random Luck
to Conscious Practice.
Why Choose Relationsmåling?
Relationsmåling is an app that makes it simple and efficient to collect systematic, real-time feedback from citizens. The app helps ensure that the relationship between the citizen and the employee creates value-every time.
Instead of focusing solely on organizational structures, we place the impact of the relationship at the center. When the relationship determines whether an initiative is effective, it is crucial to understand the citizen’s experience. Relationsmåling makes this possible by measuring whether citizens feel heard and helpedWhat Can Relationsmåling Help With?
- Generating Insights: By asking the citizen directly, employees gain valuable knowledge about how their efforts are perceived.
- Improving Practice: Feedback allows for continuous adjustments and improvements to ensure the initiative aligns with the citizen’s needs.
- Tracking Development: The app provides an overview of how the citizen’s experience changes over time-both individually and across departments.
- Focusing on Results: Municipalities and departments can monitor the overall impact of their initiatives and make strategic adjustments.
How Does Relationsmåling Work?
1. Simple Setup: The employee registers the meeting in the app.
2. QR Code: After the meeting, a QR code is generated, which the citizen scans with their phone.
3. Three Questions: The citizen answers three key questions to assess:
- Whether they felt listened to.
- Whether the advisor understood their situation.
- Whether the offered services felt meaningful.
The feedback is instantly available, allowing the employee to reflect and take action if the initiative does not have the desired impact.
Why Is This Important?
Working relationally requires us to continuously learn what works for each citizen. By integrating citizen feedback into practice, we can create better solutions-together. The app provides space for reflection and development, ensuring ongoing improvements in the interaction between citizen and employee, ultimately enhancing the effectiveness of our work.
With Relationsmåling, we make it easy to shift from random success to intentional practice. Together, we create results that make a real difference.